Parts, Sales & Service COVID-19 Update

COVID.BLOGPOST.JUNE11

We wanted to share a few updates about our operations.

GENERAL INFORMATION:

HOURS: Monday-Friday 8:30AM-4PM
STORE CAPACITY: 4 customers (1 customer per vehicle/household)

  • Please use the hand sanitizer at the door and follow the arrows

  • Customers who feel unwell or who have been directed to self-isolate cannot visit our business. Please call or email us.

  • We are regularly cleaning high-touch areas and we have professional cleaners weekly. 

  • Physical distancing of 6' is required of all customers and staff

  • We prefer payment by credit card or debit card

  • We are experiencing delays with some parts and equipment shipments due to COVID-19.

 PARTS DEPARTMENT
  • Please have your part numbers or model number of your equipment for faster service

  • Due to physical distancing, we have reduced staff. You may have to wait for service at the Parts Counter, especially over lunch breaks between 12-2. We encourage customers to call ahead with parts orders, use our online store and exterior pick up options. www.proudfoot-motors.myshopify.com

 EQUIPMENT SALES
  • Most of our equipment models are on our website www.proudfootmotors.ca/inventory

  • We have revamped our showroom to allow for physical distancing. This has reduced the space and number of models of lawn & garden equipment that we have available.

  • Due to our reduced store capacity, customer time looking at equipment is limited. Please respect physical distancing. We can arrange for an exterior viewing of equipment with advance notice.

  • Select lawn & garden and handheld equipment is available for purchase & curbside pick up through our online store: www.proudfoot-motors.myshopify.com

 SERVICE
  • Please call ahead to get a drop off date for lawn & garden equipment. We are currently booking appointments 7-10 days in advance.

These measures are in place for the safety of our employees and customers. Behind the scenes, our staff are working harder than ever as we adapt to operations during COVID-19.

Thank you for your understanding & patience. We look forward to serving you, though in a slightly different manner than you may be accustomed to! Stay safe & healthy.